OVERVIEW
This website is operated by Puflow. Throughout the site, the terms “we,” “us,” and “our” refer to Puflow. Puflow provides this website, including all information, content, features, tools, products, and services made available through this website (collectively, the “Services”) to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.
By visiting our website, browsing products, or purchasing from Puflow, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available through hyperlinks on the website. These Terms apply to all users of the website, including but not limited to visitors, browsers, customers, merchants, vendors, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing, browsing, or using any portion of the website or Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service. If you do not agree to all terms and conditions contained herein, you may not access the website or use our Services.
Any new features, products, technologies, tools, or services added to the website in the future shall also be subject to these Terms of Service. Puflow reserves the right to modify, update, or replace any part of these Terms at any time by posting updates to this page. It is your responsibility to review this page periodically for changes. Your continued use of the website or Services following the posting of updates constitutes acceptance of those changes.
Puflow’s online store is powered by Shopify, which provides the ecommerce platform that enables us to offer and sell reverse osmosis systems, water filtration products, replacement filters, accessories, and related home water solutions to our customers.
SECTION 1 - ONLINE STORE TERMS
By accessing or using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have obtained appropriate consent to allow any minor dependents under your supervision to use this website.
You agree to use Puflow’s website, products, and Services only for lawful and authorized purposes. You may not use our products, website, or Services in any way that violates applicable local, state, national, or international laws or regulations, including but not limited to intellectual property, trademark, copyright, privacy, or consumer protection laws.
You must not upload, transmit, distribute, or introduce any viruses, malware, worms, malicious code, harmful software, or other technologies that may interfere with, damage, disrupt, or compromise the operation, security, performance, or functionality of the website, Services, systems, or connected networks.
Any breach, misuse, violation of these Terms, suspected fraudulent activity, or unlawful conduct may result in the suspension, restriction, or immediate termination of your access to Puflow’s website or Services, at our sole discretion and without prior notice.
SECTION 2 - GENERAL CONDITIONS
Puflow reserves the right to refuse, restrict, suspend, or terminate access to our website or Services to any person, account, or entity, at any time and for any lawful reason, including suspected fraud, misuse of the website, policy violations, abusive behavior, or unlawful activity.
You understand that certain information you submit through the website (excluding payment card information) may be transmitted over various networks and may undergo technical modifications necessary to conform and adapt to the technical requirements of connected systems, devices, or networks. Payment information submitted during checkout is encrypted and securely processed through trusted third-party payment providers.
You agree not to reproduce, duplicate, copy, sell, resell, distribute, exploit, or commercially use any portion of the website, Services, content, product information, images, branding, or access to the Services without prior written authorization from Puflow.
Unauthorized use of our intellectual property, including website content, logos, product descriptions, graphics, images, trademarks, or other proprietary materials, is strictly prohibited.
Section headings used within these Terms of Service are included for convenience and organizational purposes only and shall not affect the interpretation, enforceability, or meaning of these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
Puflow strives to provide accurate, reliable, and up-to-date information on this website. However, we do not guarantee that all information, content, product descriptions, specifications, pricing, availability, images, or other materials available on the website are always accurate, complete, current, or error-free.
The content provided on this website is intended for general informational and shopping purposes only and should not be relied upon as the sole basis for making purchasing, technical, plumbing, water treatment, or other decisions without consulting more complete, accurate, or current sources of information where appropriate. Any reliance placed on information available on this website is at your own discretion and risk.
This website may occasionally include historical, archived, or outdated information that may no longer reflect current products, pricing, specifications, availability, or Services. Such information is provided for reference purposes only and should not be considered current.
Puflow reserves the right to modify, update, remove, or discontinue any content, product information, pricing, or Services on this website at any time without prior notice. However, we are under no obligation to update website content unless required by applicable law.
You acknowledge and agree that it is your responsibility to periodically review our website, product information, policies, and updates for any changes.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for products offered by Puflow, including reverse osmosis systems, water filtration products, replacement filters, accessories, and related home water solutions, may change at any time without prior notice.
Puflow reserves the right to modify, suspend, update, discontinue, or remove any part of the website, Services, products, features, pricing, promotions, content, or product availability at any time and without prior notice.
We may also update product specifications, discontinue certain models, temporarily pause availability, or introduce replacement products or newer versions as part of our ongoing business operations and product improvements.
To the fullest extent permitted by applicable law, Puflow shall not be liable to you or any third party for any modification, pricing update, product discontinuation, temporary unavailability, suspension, interruption, or termination of any portion of the website, products, or Services.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain Puflow products or Services may be offered exclusively through our website. This may include reverse osmosis systems, water filtration products, replacement filters, accessories, and related home water solutions. Product availability may be limited and subject to inventory levels.
All purchases, returns, exchanges, and refund eligibility are governed by our REFUND POLICY
We make reasonable efforts to display product images, colors, specifications, features, and descriptions as accurately as possible. However, actual product appearance may vary depending on screen settings, monitor displays, lighting, manufacturing updates, or device configurations. Puflow cannot guarantee that your device or monitor will display colors or product details with complete accuracy.
Puflow reserves the right, but is not obligated, to limit or refuse the sale of products or Services to any person, account, household, geographic region, or jurisdiction, where permitted by law. We may exercise this right on a case-by-case basis, including but not limited to inventory limitations, shipping restrictions, suspected fraudulent activity, reseller activity, legal compliance, or operational concerns.
We further reserve the right to:
While Puflow strives to provide quality products and accurate information, we do not guarantee that all products, Services, website content, or information will always meet every customer’s expectations, specific use case, or intended outcome. Additionally, we do not guarantee uninterrupted access to the website or that all errors, inaccuracies, or technical issues will be corrected immediately.
For questions regarding product compatibility, installation, water source suitability, filter replacement, or performance expectations, we encourage customers to contact contact@puflow.com before purchasing.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
Puflow reserves the right to refuse, review, limit, or cancel any order placed through our website at our sole discretion. We may limit quantities purchased per individual, household, address, account, or order where reasonably necessary.
Restrictions may apply to orders placed:
If we modify, delay, refuse, or cancel an order, we may attempt to notify you using the email address, phone number, or billing information provided at the time of purchase. Puflow reserves the right to limit or prohibit orders that, in our sole judgment, appear to be placed by unauthorized dealers, resellers, distributors, or parties purchasing products for resale without authorization.
You agree to provide accurate, complete, and current account, billing, shipping, and payment information for all purchases made through our website. You are responsible for promptly updating your information, including your email address, phone number, shipping address, billing details, and payment information, so that we can successfully process transactions, fulfill orders, and contact you when necessary.
Providing inaccurate, incomplete, or outdated information may result in delays, shipping issues, inability to process payments, order cancellation, or other interruptions to Services. For more details, please review our Refund Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall My Store, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless My Store and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE You may review the most current version of these Terms of Service at any time on this page.
Puflow reserves the right, at our sole discretion, to update, modify, replace, or revise any portion of these Terms of Service at any time by posting updates to our website. Changes may be made to reflect updates to our business operations, products, policies, legal requirements, or website functionality.
It is your responsibility to periodically review these Terms for any updates or modifications. Your continued access to or use of the website, products, or Services after changes have been posted constitutes your acceptance of those revised Terms, to the fullest extent permitted by applicable law.
Where required by law, we may provide additional notice regarding significant changes through website notifications, email communications, or other appropriate methods.
SECTION 20 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at contact@puflow.com.
Our contact information is provided below:
Puflow
Email: contact@puflow.com
Phone: (302) 408-7781
If you have questions regarding our products, orders, shipping, returns, warranties, or these Terms of Service, please contact our support team and we will respond as soon as reasonably possible.